Submitting a complaint form does not itself force a business to refund money or put a service right. If the reply is missing or inadequate, a consumer may request arbitration from the Valencian Consumer Arbitration Board. It is free and avoids ordinary court proceedings, but not every dispute is eligible.
A prior complaint is required
Attach the earlier complaint together with invoices, quotations, contracts, photographs or messages supporting the facts. State the remedy sought clearly, such as a refund, repair, performance or defined amount. Evidence without a clear request makes the case harder to assess.
Disputes between private individuals, business-to-business claims, matters already finally decided and cases involving injury, death, poisoning or possible crime are excluded.
Participation is not always automatic
A business already registered with the arbitration system has made a general commitment. Otherwise, the Board invites it to accept arbitration for that individual case. A refusal closes the arbitration file, although other routes remain available.
If the case proceeds, an arbitrator or panel is appointed and a hearing may be held. The resulting award is binding and enforceable, with effects similar to a court judgment. The normal period is 90 days from formal commencement, with a possible extension for complex cases.