Open your latest water bill and look for two details: the municipality where the water is supplied and the name of the company that sent the bill. If you have moved, use the details from the contract for your current home. They point you to the right rates and discounts, even when one provider serves several towns.
Find the tariff that applies to your bill
Open the tariff page on your provider’s website and select your municipality. Aguas de Alicante’s tariff page, for example, distinguishes the standing charge from the amount you pay for the water you use. Then look up the discounts available in your town and check which part of the bill they cover. To verify a charge, look on the bill for the reference to the provincial gazette and check the tariff for the billing period.
Before applying, check whose name is on the contract and what evidence the local scheme asks for. If someone else holds the account, ask if you can apply with their permission. If a discount depends on how many people live at the address, check what the provider accepts as proof.
If you need help with an unpaid bill
Ask about a hardship fund or support from municipal social services. In València, the agreement with EMIVASA and Fundación Aguas de València covers people receiving individual financial assistance. In Alicante, the Social Water Fund requires an assessment by the city. Each scheme has its own eligibility rules.
If you have already received a payment notice, give the provider and social services your contract number and the details of the outstanding bills. Ask which bills and charges the scheme can cover and whether you need to do anything while your application is being processed.