Castelló home telecare is free and connects users to a specialist centre around the clock every day. The pendant can mobilise relatives, emergency services or other support.
Users need basic autonomy or only limited assistance, must operate the equipment and live alone, spend most of the day alone or live with someone facing similar risk.
A social-services interview is compulsory
Applicants book their local municipal Social Services centre. The professional interview is required and applications remain open year-round.
Local registration, covered basic needs, electricity and a viable fixed or mobile phone line are required. Named contacts are recommended but not compulsory.
Income, health and pension evidence are assessed
The file includes identity, medical report, health card, data consent, tax return or non-filing certificate and pension evidence. Disability and representation documents apply where relevant.
Access is subject to the council income scale. The decision period is three months and administrative silence is positive.
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Official access: Open the municipal procedure.